Frequently Asked Questions
How long will it take for my Malaysia Vehicle Entry Permit (VEP) to be approved?
The estimated approval time is typically around 24 hours to 4 days. We typically process your documents and submit your application within the hour after receiving them.
After that, the application moves into the queue for approval, with the actual time for each application varying according to its complexity and subject to processing.
My application status is stuck at “In Progress”, can you help me?
We know it’s worrying when your application sits as ‘In Progress’ for a long time, our experienced team will assist you and troubleshoot your application to get it resolved.
My VEP application has failed or been rejected, can you assist in getting it approved?
Yes, our team will review your previous application to identify the reason for failure or rejection and troubleshoot to submit a new application.
We are committed to ensuring that your application gets approved.
I am a second-hand vehicle owner and the previous owner has already applied for VEP. Are you able to cancel and re-apply for the VEP tag?
Yes, we can handle the entire process for you. Because the VEP-RFID tag is strictly non-transferable and is legally tied to the previous owner’s identity, the old VEP must be officially removed before a new one can be issued to you.
Our team will assist you in deregistering the current vehicle VEP and applying a new VEP tag for you.
I own a company registered vehicle and want to apply for VEP, can you help me?
Our team are experts in expediting company registered car applications, ensuring you a stress and hassle free experience while receiving your VEP RFID tag as soon as possible.
I have damaged my VEP tag, can you help me to apply for a replacement tag?
Our experts can help you to deregister your vehicle and reapply for a new VEP tag. Unfortunately, due to JPJ system restrictions there is currently no option available to order a replacement tag.
How will Speedy VEP ensure that my data is safe and protected?
We take your privacy very seriously. Speedy VEP adheres to Singapore’s Personal Data Protection Act (PDPA), which the law regarding how we handle your personal information.
- Data is for VEP only: We collect, store, and use your personal information only for the necessary purpose of processing and submitting your VEP application.
- Prompt & Secure Deletion: Once your VEP application is fully approved or the service purpose is finished, all highly sensitive documents used solely for the VEP application are promptly and permanently deleted or securely destroyed from all our systems.
- Limited Retention: We only keep essential business and financial records related to your service contract and payment for the minimum time required by Singapore law. These records are kept secure and restricted until they are legally allowed to be deleted as well.